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Every member of our management team have a of minimum of 10 years contact and call centre in the commercial sector. We have specialists in every area of running a call centre from managing agents and setting target to dialler management and process streamlining. Coming from a commercial background we understand better than anyone else that Time is Money. Our consultancy services are tailored to your needs to give you an increase in productivity to make a difference.

Dialler Management

Our dialler managers know how to get the most out of any dialler, especially ours. Our experience gives us insights into your data, campaigns and agents to maximise productivity. Our methodical approach to data and process mapping mean you will always have a handle on your campaigns and our proactive monitoring spot potential problems before the manifest.

Agent Management

Are you struggling to get the most out of your agents or feel there is more to ne had. Our call centre manager has 14 years experience running centres and teams for some of the largest call centres in the country including RMA Debt Collection, Homeserv, Bains and Earnest and MoneyPlus Group. We know all the tricks of the trade and what to look for. All call centres face the same challenges no matter what the industry. We will work with your management team to give them the tools to effectively manage a first class team.

Project Management

No matter what the project we have the skills to make it succeed. We manage hundreds of projects from small web applications to full B Spoke CRM’s through our parent company B Spoke IT. Business processes and streamlining are also our bag. Running commercial businesses for years gives us the knowledge to maximise efficiency and profits. Give us a call to discuss your next project.